We now support webhooks for ILS partners using our prebooking APIs. To enable webhooks, the ILS partner must configure them in Active Admin. Once enabled, ILS partners receive webhooks with updated prebooking details when a prebooking is confirmed, rescheduled cancelled or when the tour is completed.This webhook triggers for both single-family and multifamily prebooking updates
Example
{
"tourId": "2ff7729b-dedb-4c56-bb64-d509043eb567",
"status": "cancelled",
"startTimeMs": 1777536000000,
"endTimeMs": 1777537800000,
"updatedMs": 1777443735156
}| Field | Type | Description |
|---|---|---|
tourId | string | This is a UUID for the prebooking |
status | string | Status of the prebooked tour, see supported statuses below: "pre_booked" → when the tour is prebooked and the renter has yet to confirm the tour “scheduled” → when the renter confirms the tour in Rently “completed” → when the renter completes the self-guided tour for pre-booking “no_show” → when the renter has not confirmed, completed, or shown up for the tour “cancelled “ → when the renter cancels the pre booked tour |
startTimeMs | integer | Start time in epoch milliseconds |
endTimeMs | integer | End time in epoch milliseconds |
updatedMs | integer | Timestamp of the update in epoch milliseconds |